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C#+sqlserver客戶關系管理系統的開發

時間:2019-06-19 19:52來源:畢業論文
客戶關系管理系統visual studio2010和SQL server2005實現了對客戶信息的管理、統計和分析、查詢以及管理員對系統權限等功能。隨著近幾年中小型企業的不斷增加,對客戶管理系統的需求也隨

摘要:客戶關系管理系統的開發主要針對的就是客戶關系的管理。客戶,對于一個企業是極其重要的資源,所以客戶資源的合理管理,和企業的生存與發展有著十分緊密的關系。客戶關系管理系統的引入,就是改善企業和各戶之間的關系鏈的重要措施。CRM系統作為管理企業和客戶關系的主要管理平臺,不僅可以通過對客戶關系的管理起到資源整合的作用,還可以記錄企業同客戶之間的業務活動。 該系統用visual studio2010和SQL server2005實現了對客戶信息的管理、統計和分析、查詢以及管理員對系統權限等功能。隨著近幾年中小型企業的不斷增加,對客戶管理系統的需求也隨之增加,因此客戶關系管理系統實用性強,理應有著良好的應用前景和廣泛的受用群體。本系統還可以根據實際應用的具體情況,再適當加以修改,以便于更好的應用到實際操作中去。本文將會詳細的介紹此次客戶關系管理系統開發和設計的全過程。36480
畢業論文關鍵詞:    客戶關系管理系統;管理系統;數據庫;企業和客戶關系
The Development of Customer Relationship Management System
Abstract: The development of customer relationship management system mainly aims at the management of customers’ relationship. Customers, are the resources extremely important for each company, so the reasonable management of customer resources is closely related to the   survival and development of the company. Customer relationship management system, can be called CRM system for short, this system is the important measure introduced to improve the relationship between the companies and chains of each customer. A CRM system as the main platform which manage the relationship of company and customers, can not only play the role of resource integration through customer relationship management, but also record business activities between companies and the customers. The system use visual studio2010 and SQL server2005 to implement the management of customer information, statistics and analysis, query and administrator permissions to the system, and other functions. As an increasing number of smes(small and medium-size enterprise) in recent years, the demands for customer management system will also be increased. Therefore the customer relationship management (CRM) system is practical, is supposed to have a good application prospect and a wide range  源Z自-六+維L論W文W網^www.aftnzs.live
of group to use. Addition, with the development of computer technology and network technology, CRM system’s function will also continually have development and improvement. This system can also be modified appropriately again according to the specific situation of the practical application, in order to better adapt to the practical application. This paper will detail the whole process of customer relationship management system development and design.
Keywords: CRM;management system;database; the relationship between enterprises and customers
目錄
摘要:    ii
Abstract:    ii
目錄    vi
1 緒論    1
1.1 課題背景    1
1.1.1 研究意義    1
1.1.2 系統的特點    2
2 調查    4
2.1 研究現狀    4
2.1.1 國外現狀    4
2.1.2 國內現狀    4
3 分析    5
3.1 系統開發的意義    5
3.2 系統架構分析    5
3.3 系統的可行性分析    5
3.3.1 技術可行性分析    6
3.3.2 經濟可行性分析    6
3.3.3 運行可行性分析    7
3.3.4 可行性分析總結    7
3.4 用戶群體與市場分析    7 C#+sqlserver客戶關系管理系統的開發:http://www.aftnzs.live/jisuanjilunwen/20190619/34960.html
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