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基于工業工程的大型超市排隊系統設計研究

時間:2019-05-19 19:05來源:畢業論文
立足顧客、收銀員、超市三方面利益的考慮,對動態的超市收銀服務排隊系統進行研究分析并進行優化。文章運用工業工程基本方法,試圖為收銀工作提高服務質量和服務效率提供有益

摘要:日常生活中排隊現象很普遍,如何有效解決排隊問題,縮短等候時間,提高服務效率和滿意度,己成為服務業急需解決的問題。排隊管理不僅要從管理者視角出發優化排隊方式和規則,還應該從顧客角度出發解決顧客在排隊中遇到的困難和不滿意因素。然而,當前國內零售業在排隊管理方面卻鮮有系統理論的指導。為此,本文針對大型超市,對顧客排隊管理的相關理論與實踐做了嘗試性研究。35588
工業工程是一門以降低成本、提高質量和效率為中心的學科,其應用已經從制造業領域擴展到服務行業。許多國外的大型企業已經將工業工程的技術應用于自身的管理中來。在這種趨勢下,大型超市將工業工程的方法和技術引入并應用,來改善自己的質量、提高效率、降低成本,以便在激烈的競爭中立于不敗之地。
本文立足顧客、收銀員、超市三方面利益的考慮,對動態的超市收銀服務排隊系統進行研究分析并進行優化。文章運用工業工程基本方法,試圖為收銀工作提高服務質量和服務效率提供有益的建議,這既是對工業工程應用領域的進一步豐富,也為企業其他工作應用工業工程提供借鑒意義。
畢業論文關鍵詞:工業工程;排隊系統;時間管理;現場管理;流程優化
Work improvement research based on IE in a hypermarket queuing system
Abstract:Queuing phenomenon is very common in our daily life. How to solve the problem of queuing effectively, shorten waiting time, improve the service efficiency and satisfaction has become a problem that the service industry needs to cope with urgently. The queue management should not only optimize ways and rules of queuing from the administrators’ perspective, but also deal with the difficulties and unsatisfied factors encountered in queuing and waiting in line from the position of customers. However, there is rarely guidance of systematic theory about queue management refers to the current domestic retail sales industry. Therefore, this article aiming at supermarket will make a tentative research on related theory about queue management for customers. 源¥自%六:維;論-文'網=www.aftnzs.live
Industrial engineering is a branch subject which takes reducing costs, improving quality and efficiency as the center of the discipline, and its application has extended from manufacturing to service industry. Many foreign large enterprises have applied the technology of industrial engineering in its own management. Under this trend, supermarket introduces methods and techniques of industrial engineering and takes them into practice to improve their own quality, promote efficiency and reduce costs so that they can be in an impregnable position in the fierce competition.
In this paper, the dynamic cashier service queuing system will be studied analyzed and optimized based on the interests of the customer, the cashier and the supermarket three aspects to consider. The article using the basic method of industrial engineering in order to provide useful suggestions about cashier work to improve the service quality and service efficiency, which is to further enrich the industrial engineering applications and to provide reference for industrial engineering and other work about the enterprise application.
Key Words:Industrial engineering; Queuing system; Time management; Field management; Process optimization
目 錄
一、緒論    1
(一)研究背景及問題的提出    1
(二) 研究的目的及意義    1
1、研究目的    1
2、研究意義    2
(三) 國內外相關研究綜述    2
1、國外研究現狀    2
2、國內研究現狀    3
二、研究的理論基礎綜述    3
(一)工業工程的概念    3 基于工業工程的大型超市排隊系統設計研究:http://www.aftnzs.live/guanli/20190519/33614.html
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